Leading Customer Support Delivery

Há 6 dias

Belo Horizonte, Minas Gerais, Brasil beBeeTechnical Tempo inteiro US$150.000 - US$200.000
Lead Technical Operations Manager

Job Description:

The Lead Technical Operations Manager will be responsible for leading a team of technical experts in delivering high-quality support services to customers worldwide. The role involves managing a professional support team, including skills development and performance management. The ideal candidate will have extensive experience in CLI with Linux at a technical level and leadership experience.

Key Responsibilities:

  • Manage a professional support team, including skills development and performance management.
  • Operational control, shift scheduling, and accountability for key performance indicators (KPIs).
  • Ensure all customer cases are responded to within the SLA and in a professional manner.
  • Act as the customer escalation contact and ensure such escalations are addressed appropriately.
  • Accountability for customer satisfaction.
  • Contribution to the support knowledge base.
  • Continuous improvement to the team's processes and support service delivery.
  • Hire, develop, and train support team members to match business requirements.
  • Work with the leadership team to drive growth and transformation initiatives.

Requirements:

  • Extensive CLI experience with Linux at a technical level.
  • Leadership experience and preferably team management experience.
  • Confidence under pressure, with a proven track record of high customer focus.
  • Preferably fluent in two languages, with English as the primary language.
  • Excellent communication skills (verbal and written).
  • Experience or knowledge of Linux Desktop, OpenStack, Public Cloud, or Virtualization technologies.
  • Proven track record of contributing to Open Source projects.
  • Software development experience.
  • Experience in working in support organizations.
  • Hands-on experience with Canonical's products.

Benefits:

  • Distributed work environment with twice-yearly team sprints in person.
  • Personal learning and development budget of USD 2,000 per year.
  • Annual compensation review.
  • Recognition rewards.
  • Annual holiday leave.
  • Maternity and paternity leave.
  • Employee Assistance Programme.
  • Opportunity to travel to new locations to meet colleagues.
  • Priority Pass and travel upgrades for long-haul company events.

  • Director, Technical Customer Support, Global Customer Support

    2 semanas atrás

    Belo Horizonte, Minas Gerais, Brasil Palo Alto Networks Tempo inteiro

    Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before.We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for...

  • Customer Support Associate

    Há 4 dias

    Belo Horizonte, Minas Gerais, Brasil beBeeSupport Tempo inteiro US$1.500 - US$1.800

    We are looking for a dedicated professional to join our team as a Customer Service Specialist. This individual will be responsible for providing exceptional customer service and support via various communication channels.The successful candidate will work closely with the support team to ensure timely and effective resolution of customer inquiries and...

  • Customer Support Representative

    2 semanas atrás

    Belo Horizonte, Minas Gerais, Brasil Capitolcanary Tempo inteiro

    **Who You Are**The role of the Customer Support Representative is responsible for resolving customer queries, recommending solutions and guiding product users through features and functionalities.This role requires excellent communication and troubleshooting skills.**What is Expected**:- Partner with the Customer Success team in tracking customer issues and...

  • Full-Time Delivery Professional Wanted

    1 semana atrás

    Belo Horizonte, Minas Gerais, Brasil beBeeDevelopment Tempo inteiro R$25 - R$35

    Delivery Rider OpportunityWe are seeking an entry-level Delivery Rider to support our customer delivery efforts. This is a full-time position in the services industry.Key Responsibilities:Purchase necessary products according to company guidelines.Deliver goods to customers at specified locations.Follow established routes and routines for deliveries.Gather...

  • Customer Support Representative

    Há 7 dias

    Belo Horizonte, Minas Gerais, Brasil beBeeSupport Tempo inteiro US$60.000 - US$90.000

    Job OpportunityWe are seeking a professional to fill the role of Customer Support Specialist, who will act as the bridge between our organization and users.The primary responsibility of this position will be to provide sales support, general technical assistance, and help users understand our WP E-Signature plugin.This opportunity is ideal for individuals...

  • Software Support Expert Trainee

    Há 2 dias

    Belo Horizonte, Minas Gerais, Brasil beBeeSoftwareSupport Tempo inteiro US$60.000 - US$90.000

    **Software Support Expert TraineeWe are revolutionizing the industry by empowering customers with innovative technology. As a Software Support Expert Trainee, you will play a key role in delivering exceptional service and driving business growth.Key Responsibilities:Provide high-quality technical software support to meet customer needs.Handle ticket...

  • Embark on a Fulfilling Delivery Career

    Há 5 dias

    Belo Horizonte, Minas Gerais, Brasil beBeeDelivery Tempo inteiro R$45.000 - R$55.000

    Key Role:This is an entry-level, full-time position in the delivery industry.Primary Responsibilities:Purchase necessary products and materials according to established guidelines.Deliver goods to customers at designated locations.Follow predetermined routes and routines for deliveries.Collect data on product demand across different areas and follow...

  • Freelance Delivery Rider

    1 hora atrás

    Belo Horizonte, Minas Gerais, Brasil beBeeMotorcyclist Tempo inteiro R$26.140 - R$39.400

    Delivery Motorcyclist Job SummaryWe are seeking a skilled and experienced motorcyclist to join our team as a delivery professional. As a key member of our logistics team, you will be responsible for delivering goods to customers, purchasing products, and acquiring supplies in accordance with our established guidelines.Main Responsibilities:Purchase Products...

  • Customer Support Specialist

    Há 3 dias

    Belo Horizonte, Minas Gerais, Brasil Caderno Nacional Tempo inteiro

    Customer Support Specialist - Detalhes da Vaga. ? The mission of FBS is to create the most convenient tool on the market for fast financial transactions, investing, and trading with quick adaptation to the user''s preferences and pursuing interests. ?Our team consists of more than 450 professionals from 15 countries. ? As for the companys geographic...

  • Become a Delivery Expert

    1 dia atrás

    Belo Horizonte, Minas Gerais, Brasil beBeeDelivery Tempo inteiro R$24.000 - R$56.000

    Job OverviewThis is an entry-level, full-time position in the services sector, specifically in management and business development. As a Delivery Professional, you will perform core responsibilities to support customer delivery and product monitoring. Key Responsibilities:Purchase necessary products and materials according to established guidelines.Deliver...