Solutions Strategist

2 semanas atrás

São Paulo, São Paulo, Brasil beBeeClient Tempo inteiro R$84.230 - R$107.660
Job Title: Client Solutions Manager

As a crucial member of our Global Business Solutions team, the Client Solutions Manager will play a vital role in supporting the sales team in meeting its objectives and delivering exceptional customer service to clients.

This role requires partnering with the sales team to drive revenue by negotiating and optimizing complex opportunities and utilizing data and analytics to build consultative solutions for customers.

The Client Solutions Manager will establish and strengthen key client relationships with a focus on driving revenue, advertiser education, and satisfaction.

  • Define the customer partnership development strategy with TikTok's Account Team (also known as the medium and long-term vision).
  • Act as the trusted advisor for TT solutions, ensuring clients implement best practice solutions that focus on performance KPIs and revenue growth.
  • Have an upsell mentality, identifying and proposing strategies and products that align with the client's objectives to increase their share on TT.
  • Guarantee flawless execution and implementation of clients' media strategies within the TT platform.
  • Drive education on product and company updates, and share company best practices relevant to the client or agency's business.
  • Manage and grow post-sale client relationships for auction ads offerings by monitoring and analyzing ad campaigns, and taking proactive initiatives to improve results.
  • Analyze campaign performance data to offer clients data-driven business insights and utilize those insights to improve our advertising offerings.
  • Share marketplace feedback and provide guidance for our advertising strategy.
  • Support and collaborate with the sales team on pre-sale research and pitches.
  • Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team.
  • Investigate and work directly with the product and engineering teams to help troubleshoot client issues during a campaign.
  • Establish long-term relationships with key clients and ensure their business needs are well taken care of by a cross-functional team.
Product and Go-to-Market Strategy
  • Take responsibility for improving product feature adoption and consistently driving product improvement based on market feedback.
  • Share marketplace feedback and guide our advertising strategy.

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