Chief Deployment Officer

A strategic leader is required to spearhead customer deployment projects, encompassing program and process initiatives. The ideal candidate will possess a thorough understanding of project profitability, revenue, margins, and utilization.

• Drive customer deployment projects, including program and process initiatives.
• Collaborate with IT on systems and infrastructure processes.
• Manage team activities, onboarding, project assignments, and quality control.
• Provide first-line support and manage escalations for PS projects.
• Contribute to team goals such as reducing backlog, increasing CSAT responses, and improving quality.
• Handle revenue recognition and forecasting.
• Define project partners and team structure, including technical and business resources.
• Ensure clear project scope, requirements, and deliverables in collaboration with partners.
• Develop and revise project timelines and landmarks using appropriate tools.
• Build and execute work plans, assigning responsibilities and tasks.
• Manage daily operational aspects of projects and scope.
• Work on operational projects for new services, IP delivery, partner communications, and scheduling.
• Review deliverables before client submission.
• Apply methodologies and project standards effectively.
• Minimize project risks and ensure proper documentation.
• Track and report team hours and expenses weekly.

• 10+ years of related experience or leading complex projects.
• Strong understanding of project profitability, revenue, margins, and utilization.
• Proficiency with project management software (Microsoft Project, Clarizen, @task, Liquid Planner).
• Good presentation skills (written, oral, PowerPoint).
• Organizational skills with tools like spreadsheets and mind maps.
• Strong interpersonal skills for collaboration across various levels.
• Flexibility to adapt to shifting priorities and timelines.
• PMP certification or equivalent is a plus.
• Experience with G Suite (Drive, Docs, Sheets, Slides) is a plus.

The professional services team plays a crucial role in our success, supporting customers post-purchase by implementing new products, transitioning old to new, and resolving critical issues. Our goal is to provide industry-leading customer support, ensuring safety and satisfaction.

We offer a dynamic work environment, opportunities for growth and development, and a chance to make a real impact in the industry.