Clinical Applications Manager
3 semanas atrás
At Sysmex, we're looking for a talented individual to join our team as a Clinical Applications Manager. This role is a fantastic opportunity to leverage your expertise and experience to drive business growth and improve patient outcomes.
As a Clinical Applications Manager, you will be responsible for managing a national territory in Brazil and a team of Clinical Application Specialists. Your primary focus will be on providing exceptional clinical and implementation support to our customers. You will work closely with our Field Service, Technical Assistance Center (TAC), and Sales teams to ensure seamless customer experiences.
Key Responsibilities:
- Manage a national territory in Brazil and a team of Clinical Application Specialists.
- Provide clinical and technical expertise, demonstrating experience and knowledge of laboratory hematology and urinalysis disciplines and best practices.
- Resolve resource and customer issues, coordinating scheduling for Applications support and customer requests.
- Manage escalations, utilizing all available resources to resolve issues.
- Communicate with and inform the appropriate management team.
- Monitor and intervene for service recovery if needed.
- Provide support to the Distributor's Team and manage account escalations/incident resolutions.
- Ensure that appropriate documentation is completed for all tasks and that issues and resolutions are properly logged into Metrix.
Requirements:
- Bachelor's degree or MBA required.
- Proven experience in application support and/or management, including all aspects of field implementations in hematology, urinalysis, and laboratory automation.
- English proficiency at C1 level.
- Spanish proficiency at B1 level is a plus.
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