Mechanical Technical Support Specialist

1 semana atrás

Macaé, Rio de Janeiro, Brasil HMH Tempo inteiro
About HMH

HMH is a leading provider of drilling solutions, offering a wide range of products and services designed to be the safest and most efficient in the industry.

We have a strong global presence, with offices in 16 countries across five continents, and are continuously expanding our knowledge within subsea mining, geothermal, onshore and offshore construction, as well as offshore wind industries.

Our Mission

We are committed to actively exploring opportunities in other industries, and our team of engineers is dedicated to developing and providing automation and digital solutions for our drilling customers to support their endeavor to improve efficiency and environmental footprint.

Job Responsibilities
  1. Engage in direct customer communication to accurately define the technical scope of work and provide input for service quotations to the project team.
  2. Perform maintenance, installation & commissioning of drilling equipment and systems, including meticulous technical planning, hands-on execution, and on-site supervision.
  3. Provide technical assistance to external customers, various departments within the company, and field service engineers, delivering prompt and qualified support.
  4. Contribute to product and innovation initiatives by conducting technical reviews, actively participating in discussions, and providing valuable input on upgrades & retrofits based on maintenance and operational feedback.
  5. Create well-structured technical reports, consistently documenting key findings, conducting root cause analysis, and capturing valuable lessons learned.
  6. Facilitate knowledge sharing sessions and conduct technical trainings for customers and team members.
Requirements
  • Customer-oriented mindset, with a strong focus on providing exceptional service and building long-term relationships with customers.
  • Exceptional organizational and time management skills, enabling the efficient handling of multiple cases and tasks simultaneously.
  • Strong problem-solving, fault-finding, and troubleshooting skills, with the ability to analyze complex issues and develop innovative solutions.
  • Excellent analytical abilities, enabling the thorough assessment of equipment performance, identification of potential faults, and implementation of appropriate corrective measures.
  • Demonstrated self-learner, who excel at extracting knowledge from various sources.
  • Proficiency in English is required, and advanced Spanish is a plus.
  • Solid knowledge of machinery mechanics, hydraulics, and structural engineering.

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