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Intermediate Fraud Prevention Specialist

2 meses atrás


Curitiba, Paraná, Brasil EBANX Tempo inteiro

EBANX stands as a premier payment platform, linking international enterprises with consumers from the most rapidly expanding digital markets globally.

From the outset of our journey, we have been driven by a singular mission: to ensure global accessibility for all. We believe that turning challenges into opportunities and embracing the impossible is essential. This is precisely why we developed a payment technology that forges connections between individuals and businesses daily across 29 emerging markets worldwide.

We identify as ebankers; we are global visionaries who value diversity, encourage creativity, and strive to unite businesses and individuals through payment solutions. Are you ready to make history with us?

The e-commerce transaction landscape has witnessed exponential growth over the years. Your role will focus on addressing a concern that escalates in tandem with online transactions: FRAUD. We often emphasize that the true challenge lies not in preventing fraudulent transactions but in identifying suspicious activities while maintaining our Merchants' approval rates. There is no merit in achieving stable fraud metrics if it compromises our overall operations. We bear the responsibility of being precise in our strategies, which is why we seek an individual with prior experience in Fraud Prevention, coupled with a customer-centric and data-driven mindset. We are a rapidly expanding payment processing firm with a robust presence in Latin and Central America, and we are looking for a Chargeback Analyst to join our Fraud Prevention Team.

Your responsibilities will include:

Adopting a customer-centric approach for Enterprise Merchants; Actively monitoring chargeback KPIs and performance metrics; Overseeing the entire chargeback process (from notification to dispute resolution); Identifying offenders and opportunities, and devising strategies to address and rectify issues; Contributing innovative ideas and insights that will enhance the business.

Key qualifications for this role:

Familiarity with the chargeback process; A strong desire for self-improvement; comfort zones make you uneasy, and you are guided by a test-learn approach; Proficiency with dashboard tools; while there is no specific preference, familiarity with Tableau is advantageous; Understanding of the payment market and the key players involved in the credit card transaction flow; Ability to utilize SQL (including table joins and aggregation functions) for data extraction and analysis to streamline daily tasks; Proficient to fluent English skills; as a multinational organization, you will frequently communicate in English for emails and meetings; Respect for diverse cultures and beliefs, free from prejudgment.

Additional qualities we appreciate:

Knowledge of statistical fundamentals to guide your data analysis, including hypothesis testing, backtesting rules, relative risk, etc.; Excellent communication skills and a quick learning ability; Understanding of chargeback rates and card scheme programs; Fluency in Spanish is also a plus.

EBANX provides:

Language classes in Spanish, English, and Portuguese; Meal allowances; Transportation vouchers (if necessary); WAVES - A program focused on goals and results (variable compensation); EBANX Play - Wellness initiatives (Gympass, e-Sports, SESC); EBANX Education: financial support for undergraduate, graduate, and MBA programs to help you develop vital skills for your career; EBANX Skills: budget for workshops and courses; EBANX Flexible: Birthday Day Off; Semi-flexible working hours (8 hours a day, Monday to Friday); EBANX Family: Daycare assistance, extended leave for caregivers, and support programs for children and expectant mothers; EBANX Health: Health and Dental Insurance, with subsidies for dependents and medication for ebankers; Life Insurance: Fully covered by EBANX; Blue Club: Exclusive discounts for ebankers at bakeries, restaurants, courses, electronics stores, and more.