Global Operations Specialist

4 semanas atrás


São Paulo, São Paulo, Brasil Bank Of America Tempo inteiro

Job Summary:

As a Global Operations Specialist at Bank of America, you will play a critical role in analyzing and resolving complex operational problems. Your expertise will be essential in identifying and engaging appropriate teams and channels to discuss technical support and solutions. You will be responsible for connecting the region with Global solutions and implementing prioritized ones, considering all regulatory environments and industry nuances. Additionally, you will track all technology incidents for the region and participate in local prioritization forums, pushing for solutions and fixes depending on the issue severity. Key responsibilities include adherence to deadlines, quality standards, procedures, and regulatory requirements. This role may expand to other similar support activities related to data management.

Key Responsibilities:

  • Accurately manage priorities and closely monitor timelines.
  • Engage appropriate teams at the right time on demands and projects, acting as a facilitator and avoiding impacts on the BAU team, while providing appropriate documentation and training to stakeholders in all implementations.
  • Assist in efforts to identify and escalate issues and concerns within processes to ensure timely mitigation of risks in both interim and strategic solutions.
  • Support the implementation of new processes to improve the overall operating model.

Requirements:
  • Ability to work under pressure in a team environment.
  • Self-motivated and able to work unsupervised.
  • Able to manage own time and know when to escalate.

About Bank of America:

Bank of America is committed to being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

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