Cloud Solutions Expert

Há 12 horas

Fortaleza, Ceará, Brasil beBeeCustomer Tempo inteiro US$135.000 - US$170.000
Job Opportunity

We are seeking a highly motivated customer-focused professional to act as a trusted advisor and advocate for our customers.

This role requires the ability to assess business goals and technical challenges, creating and executing strategies to drive healthy adoption and use of AWS services.

The close relationships developed with customers will help them confidently adopt the cloud, achieve faster business outcomes, and ultimately maximize their investment in AWS.

Key Responsibilities
  • Serve as a customer advocate and trusted advisor for assigned customers
  • Develop deep relationships with customers, understanding their business needs and technical challenges
  • Provide ongoing consultative guidance, focusing on areas like cloud optimization, modernization, and AWS adoption
  • Ensure AWS environments remain operationally healthy and optimized by proactively monitoring usage and identifying areas for improvement or immediate action
  • Manage communication with customers throughout services engagements to ensure high customer satisfaction and achievement of defined objectives
  • Keep stakeholders informed on the status of AWS-funded projects and other joint services engagements
  • Engage with a broad range of stakeholders from developers to C-suite executives
  • Improve customer satisfaction and retention through regular cloud optimization reviews, customer success plans, and executive business reviews
  • Anticipate risks to account health and develop mitigation strategies
  • Track and update customer engagement metrics on an ongoing basis
  • Support customer onboarding and backend operational activities
Requirements
  • 5+ years of experience as a technical account manager, technical customer success manager, cloud consultant, cloud analyst, cloud architect, or similar
  • Customer-facing experience with the ability to clearly articulate to small and large audiences
  • Experience managing multiple customers and tasks in a fast-paced environment
  • Excellent customer service and conflict resolution skills
  • Strong analytical and problem-solving skills
  • Experience with AWS or other cloud platforms
  • Understanding of two or more of the following areas: Customer Success and Account Strategy, Governance and Compliance, FinOps, Infrastructure as Code, Migration and Modernization, Cloud Security, DevOps, Cloud Architecture and Design
Preferred Qualifications
  • Familiarity with the AWS Well-Architected Framework and applying its pillars to customer environments
  • Experience using cloud management platforms such as Tanzu CloudHealth
  • AWS certification at the Associate level or above

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