Front Office Shift Manager
3 semanas atrás
We are seeking a highly skilled and experienced Front Office Shift Manager to join our team at Accor Hotels. As a Front Office Shift Manager, you will be responsible for ensuring the smooth operation of the front desk, managing guest relations, and providing exceptional customer service.
Key Responsibilities:- Manage the front desk and ensure efficient check-in and check-out processes
- Provide exceptional customer service and resolve guest complaints in a professional manner
- Manage guest relations and ensure a positive experience for all guests
- Supervise and train front desk staff to ensure high standards of service
- Monitor and maintain accurate records of guest information and hotel operations
- Hotel management experience, preferably in a front office role
- Excellent communication and interpersonal skills
- Ability to work under pressure and manage multiple tasks simultaneously
- Strong problem-solving and conflict resolution skills
- Proficiency in MS Office and hotel management software
- A competitive salary and benefits package
- Opportunities for career advancement and professional growth
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and experienced Front Office Shift Manager looking for a new challenge, please submit your application today.
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