Front Office Shift Manager

3 semanas atrás


Brasil Accor Hotels Tempo inteiro
Job Title: Front Office Shift Manager

We are seeking a highly skilled and experienced Front Office Shift Manager to join our team at Accor Hotels. As a Front Office Shift Manager, you will be responsible for ensuring the smooth operation of the front desk, managing guest relations, and providing exceptional customer service.

Key Responsibilities:
  • Manage the front desk and ensure efficient check-in and check-out processes
  • Provide exceptional customer service and resolve guest complaints in a professional manner
  • Manage guest relations and ensure a positive experience for all guests
  • Supervise and train front desk staff to ensure high standards of service
  • Monitor and maintain accurate records of guest information and hotel operations
Requirements:
  • Hotel management experience, preferably in a front office role
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and manage multiple tasks simultaneously
  • Strong problem-solving and conflict resolution skills
  • Proficiency in MS Office and hotel management software
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for career advancement and professional growth
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and experienced Front Office Shift Manager looking for a new challenge, please submit your application today.


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