Project Manager
Há 1 mês
**Job Summary**:
We are seeking a skilled Project Manager to oversee the delivery of customer network orders. As a key member of our team, you will be responsible for ensuring seamless delivery of orders within the committed lead time and at the targeted quality level.
**Key Responsibilities**:
- Be the single point of contact for our requesters on matters related to Customer network orders and their delivery.
- Oversee the quote to bill life cycle of customer network orders to facilitate timely and accurate processing of requests/orders and delivery of services.
- Identify customer needs and issues by maintaining an excellent relationship with customers/requesters and stakeholders.
- Take ownership of priority requests, plan, organise and coordinate with different parties (SITA internal and external) ensuring that required actions are taken to meet customer expectations.
- Manage risks and issues and own escalations (in liaison with line management) and also ensure that customers fulfill their obligations and recover costs in case of lapses.
- Ensure effective transition of delivered orders to SITA Operations and Billing and conduct a formal project closure, including documentation of any lessons learned.
- Be accountable for service delivery performance, meet customer expectations, and drive future demand.
- Build, share and discuss activity and performance dashboard with relevant stakeholders periodically.
- Develop a deep understanding on different SITA products and processes to support the seamless delivery of services to customers.
**Requirements**:
- 3 years or more in Project Management;
- Two or more small to medium sized projects using established Project Management methodologies;
- Ideally 2-3 years in IT solutions provider environment with knowledge of SITA-like products and underlying technologies;
- University degree or equivalent;
- You are bilingual, or comfortable enough to attend and lead meetings in both Portuguese and English;
- Knowledge of Spanish is a plus, as there are potential meetings with clients in all South America.
**About SITA**:
SITA is a place of change and constant improvement, where we're always pushing ourselves to find better ways of doing things: smarter, quicker, easier, for us and our customers and for their customers too.
**Our Vision**:
We design, build and support technology solutions all with one vision to create easy air travel every step of the way. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe.
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