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Director of Sales Operations

2 meses atrás

São Paulo, São Paulo, Brasil TeleTech Holdings, Inc. Tempo inteiro
About the Role

We are seeking a highly skilled and experienced Director of Sales Operations to join our team. As a key member of our leadership team, you will be responsible for managing client relationships, motivating and engaging your team, and driving business growth through process improvement and performance enhancement.

Key Responsibilities
  • Manage client relationships and communications to ensure alignment on goals and needs
  • Motivate and engage your team by communicating client messages and providing the latest project updates
  • Oversee financial health, including client billing, forecasting, and alignment with contractual agreements
  • Track and improve key performance metrics (KPIs, SLAs, revenue goals, satisfaction scores)
  • Collaborate with Talent Acquisition and HR to meet hiring targets, promote employee development, and ensure training quality
  • Foster a culture of diversity, openness, and global goal alignment while managing employee satisfaction and attrition
Requirements
  • Bachelor's degree
  • At least 5 years of experience in complex, scaled Sales leadership
  • Strong communication, problem-solving, and quantitative analysis skills
  • Ability to manage a fast-paced, high-stress environment with minimal direction
  • Proven leadership in managing and developing large teams
  • Ability to travel on short notice
What We Offer
  • Supportive of your career and professional development
  • Inclusive culture and community-minded organization where giving back is encouraged
  • Global team of curious lifelong learners guided by our company values
  • Paid time off (PTO) and wellness and healthcare benefits
  • Great compensation package and performance bonus opportunities