Senior Project Manager
Há 1 mês
As a Project Manager at TCC Global, you will be responsible for leading the execution and delivery of TCC campaigns with predictable consistency and efficiency, resulting in successful campaign results.
You will foster strong client relationships and strive for customer service excellence, being the primary point of contact for clients' teams during campaigns.
You will apply project management best practices, meet key milestones, exercise inventory management skills, and perform critical campaign analysis. You will regularly update and discuss campaign performance with the internal team and client to gain alignment and initiate necessary actions.
The role is an engine in the TCC business model, helping to deliver sales commitments to our customers with the best-in-class service and experience.
Client Management- Develop long-term relationships with relevant stakeholders within the client's business.
- Participate and support campaign proposals with the Client Director and Marketing Team, demonstrating a broad and detailed knowledge of the business.
- Participate or lead client meetings to ensure all communication is professionally delivered.
- Proactively understand client operational challenges and appropriately support internal functions to help resolve potential operating constraints.
- Responsible for client management and delivery of customer service excellence within a campaign.
- Manage and guide the team on delivery planning to maximize supply chain flexibility, while fulfilling projected sales demand.
- Actively explore delivery plans against redemption trends and item ratios using bespoke, internal, global systems, and establish contingency plans for stock management.
- Adopt a global view of stock risk and proactively recommend options to minimize out of stock or surplus stock situations through close communication with supply chain management and logistics.
- Proactively initiate discussions with internal departments to help resolve inventory challenges.
- Weekly monitoring of campaign results, proactively highlighting key findings to take actions and share customized reports with the client.
- Detailed analysis and recommendation on re-projections through discussion with internal teams and other relevant parties on a timely basis.
- Effective campaign impact analysis and measurement, adding value by identifying reasons for campaign performance.
- Produce clear campaign wrap-up presentations and professionally present key findings to the client.
- Work closely with the Marketing Team to incorporate campaign activation measurement results into weekly and/or wrap-up presentations, creating a full 360C measurement.
Requirements:
- Fluency in English, Portuguese, and Spanish is mandatory.
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