Leader of Professional Services
Há 7 dias
Lead Services Consultant
">We are seeking a dynamic and experienced Leader of Professional Services to oversee our growing team of Services Consultants in the region. This role is responsible for ensuring project success, managing escalations, and building strong partnerships with Sales and Solution Architects to deliver exceptional outcomes for customers.
">- Team Leadership & Development:
- Lead, coach, and develop a team of Services Consultants.
- Foster a culture of accountability, collaboration, and continuous learning.
- Provide performance feedback, career development guidance, and mentoring to direct reports.
- Regional Business Ownership:
- Own and manage Services revenue delivery for the region, including project forecasting, quarterly target tracking, and weekly reporting to leadership.
- Ensure successful delivery and overall health of the Professional Services portfolio.
- Drive operational excellence through project oversight, process improvements, and adoption of best practices.
- Customer Success & Escalation Management:
- Serve as the primary escalation point for Professional Services projects.
- Partner with internal teams to resolve issues quickly while ensuring a positive customer experience.
- Build trusted relationships with executive stakeholders across key customer accounts.
- Cross-Functional Partnerships:
- Partner with the Solution Architect team to scope and define new customer engagements.
- Collaborate with the Sales team to align on customer expectations, drive successful implementations, and identify opportunities for expansion.
- Ensure seamless collaboration between regional Professional Services and global teams.
- Global & Regional Initiatives:
- Contribute to and co-lead global and regional programs that improve service delivery processes, tools, and operational efficiency.
- Represent the region in global Professional Services strategy discussions and initiatives.
Requirements
">- 6+ years of experience in software implementation, preferably with leadership experience.
- Proven experience managing and leading a consulting or delivery team.
- Demonstrated success in owning and achieving revenue or delivery targets.
- Strong background in managing customer escalations and influencing executive-level stakeholders.
- Experience building and maintaining cross-functional relationships with Sales, Solution Architects, and other internal teams.
- Excellent communication and presentation skills, in both English.
- Strong business acumen, with the ability to balance customer needs, team capacity, and revenue goals.
- Comfortable working in a fast-paced, high-growth, and global environment.
Preferred Qualifications
">- Experience in SaaS, software, or technology consulting environments.
- Prior ownership of regional or portfolio-level service delivery.
- Knowledge of project management methodologies (e.g., Agile, PMP, ITIL).
What We Offer
">- Opportunity to lead and shape the Professional Services strategy in a fast-growing region.
- Collaborative and inclusive global culture.
- Professional growth and leadership development opportunities.
Where We Work
">We are committed to fostering a diverse and inclusive workplace. Our hybrid way of working enables us to come together in person, connect, collaborate, and learn while also giving people flexibility to work remotely. We strive to create a fulfilling and inclusive experience for all.
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