Operational Performance Optimization Specialist

3 semanas atrás


Brasil Wipro Tempo inteiro
Job Summary

We are seeking an Operational Performance Optimization Specialist to join our team at Wipro.

A strong candidate will have a background in IT Service Management (ITSM) applications and configuration, as well as experience with ServiceNow flow designer for workflow configurations, data analysis, and interpretations. The ideal candidate will also have skills in performance analytics configuration, scripting, and business rules, as well as experience with ServiceNow reporting, business processes, and visualization.

About the Role

This is a challenging role that requires a strong analytical mind and excellent problem-solving skills. The successful candidate will be responsible for designing and implementing performance optimization solutions using ServiceNow. This will involve working closely with our customers to understand their needs and develop customized solutions to improve their operational efficiency.

Responsibilities
  • Design and implement performance optimization solutions using ServiceNow
  • Analyze customer needs and develop customized solutions to improve operational efficiency
  • Configure and customize ServiceNow applications to meet customer requirements
  • Develop and maintain business rules and scripts to support performance optimization initiatives
  • Collaborate with cross-functional teams to ensure seamless implementation of solutions
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Minimum 5 years of experience in IT Service Management (ITSM) applications and configuration
  • Experience with ServiceNow flow designer for workflow configurations, data analysis, and interpretations
  • Strong analytical and problem-solving skills
  • Excellent communication and collaboration skills
What We Offer

At Wipro, we offer a competitive salary of $120,000 per annum, along with a comprehensive benefits package that includes:

  • 100% life insurance
  • Annual bonus (PLR)
  • Two training platforms: WiLearn with 10,000 trainings
  • Discounts for purchases and courses in a partner network
  • #IPreferToRefer(Wiplinks) - every contributor earns a bonus for referring a person who also becomes a #Wiproite
  • Recognition program for time in the company: commemoration with certificate + points in the "Winner Circle" program
  • Yoga, Pilates, and Meditation classes
  • Online Nutritionist Program: encouraging good eating habits and defining a nutritional plan
  • Lectures and workshops: encouraging health and well-being, Career Workshops, Leadership Development Plan

We are an egalitarian company that provides employment opportunities to all people by running a selection process that does not consider race, gender, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.


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