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Operations Manager

2 meses atrás

São Paulo, São Paulo, Brasil SkillOnNet Tempo inteiro
Job Description

We are seeking a highly skilled Operations Manager to join our team at SkillOnNet. As a key member of our operations team, you will be responsible for setting up, managing, and leading a team to drive growth and excellence in our service and operations functions.

Key Responsibilities:
  • Develop and Maintain a High-Performance Operation Centre: Recruit, train, and establish exceptional workflow processes to ensure seamless customer support and risk/compliance management.
  • Manage Team Performance: Effectively oversee team workload, troubleshoot customer inquiries, and ensure high service standards are met.
  • Conduct Risk and Compliance Assessments: Identify, manage, and report suspicious or fraudulent activity to maintain a secure and trustworthy environment.
  • Monitor and Analyze Performance Metrics: Track and report on key performance indicators (KPIs) to inform business decisions and drive continuous improvement.
Requirements:
  • Minimum 3-5 years of experience in Operations/Customer Service Management in eCommerce/iGaming sectors.
  • Strong understanding of customer relationship management theory and practice.
  • Excellent communication, organizational, and problem-solving skills.
  • Ability to work under pressure in a fast-paced environment.
  • Experience in recruitment, training, and team management.
What We Offer:
  • Excellent work environment and attractive salary package.
  • Casual dress code and opportunities for professional growth and development.
  • Chance to advance professionally in a leading iGaming organization.