Cloud Computing Support Specialist
Há 7 dias
About NPS Prism
">NPS Prism is a leading cloud-based CX benchmarking platform owned by Bain & Company, recognized globally for top-tier benefits and a great work environment.
">What We Offer
">An estimated salary of $60,000 to $90,000 per year, depending on experience, with opportunities for growth and professional development in a dynamic and collaborative team.
">Job Description
">We are seeking an experienced Technical Support Analyst to join our team. As a Technical Support Analyst, you will be responsible for troubleshooting technical issues related to AWS, Azure, Tableau, Cloud, and Server platforms, as well as SQL databases best practices for reviewing logs and identifying potential issues.
">You will also be responsible for:
">- ">
- Reviewing browser network and console logs.">
- Familiarity with common technical terminology and concepts.">
- Experience with ticketing systems and other tools for tracking technical issues.">
- Creating comprehensive documentation and reports for technical issues and resolutions.">
- Understanding of security protocols and best practices for securing data and systems.">
About You
">We require 2+ years of experience in technical support, preferably in a cloud-based environment. You should have experience using Zendesk ticketing systems to manage and track technical issues. Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders, are essential.
">Benefits
">NPS Prism offers a dynamic and inclusive work environment, opportunities for growth and professional development, and a competitive salary package. If you are passionate about technology and customer support, we encourage you to apply.
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