Support Operations Specialist

Há 1 mês

Rio de Janeiro, Rio de Janeiro, Brasil CARTA Tempo inteiro

About the Role

We are seeking an exceptional Support Analyst to join our Channel Support team within our Corporations Delivery Organization. As a key member of our team, you will play a vital role in building the world's next great financial infrastructure company.

Your Key Responsibilities

  • Interact directly with Carta's client-base, addressing inbound requests and inquiries over phones and emails.
  • Build strong customer relationships with paralegals and Law Firm sponsors, enhancing credibility for Carta.
  • Proactively review customer case data to identify areas for improvement in paralegal competency.
  • Ensure adherence to Service Level Agreements (SLAs) across all channels.
  • Serve as the primary point of contact for top law firms.
  • Prepare for, schedule, and conduct case review meetings and trainings with assigned customers.
  • Identify and communicate cap table errors to customers.
  • Take on additional projects to drive product improvement, collaborating with product teams as needed.
  • Maintain a close relationship with Support leadership to ensure alignment with overall Support goals.
  • Serve as a mentor and subject matter expert for internal Support members and other organization members.
  • Reconcile cap tables and handle equity projects such as repricing, stock splits, and share conversions.
  • Support Launch companies that onboard to Carta through Law Firm Partners and accelerators.
  • Collect feedback on support cases to improve product functionality.

About You

  • Fluent in English, both written and verbal.
  • Care deeply about client services and its role in making a customer-centric company successful.
  • Comfortable learning quickly and taking on new challenges.
  • Ability to articulate technical software issues and address equity/finance/accounting questions in a clear and concise manner.
  • Highly organized with a strong attention to detail.
  • Ability to establish and maintain relationships with power users.
  • Possess a helpful and professional attitude with excellent verbal and written skills.
  • Exhibit diplomacy, tact, and poise under pressure when working through customer issues, with a strong sense of curiosity to solve problems.

We are an equal opportunity employer, committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, please connect with the recruiter via email. At Carta, we value fairness, helpfulness, transparency, leadership, and build our teams around these values. Check out our website to get to know us better as you consider your next step at Carta.

Important Security Notice for Candidates

Our company has been targeted by individuals creating fake domains similar to ours to scam prospects and candidates. Please note that all official communications from us will come from an @carta.com domain. Be cautious of any requests for sensitive information or payments outside of our official channels. For more information about this type of scam, please review the provided link from the Federal Trade Commission (FTC). If you encounter any suspicious activity, please report it immediately to the relevant authorities.

Awards and Acknowledgements

Companies and funds like Tribe and Pipe build their businesses on Carta. We have been included on the [list], [list], and [list]. We've also been recognized as [award], [award], and certified as [certification].

Interested in data privacy? Check out our policies on [link] and [link].

  • Support Operations Specialist

    3 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Tbwa ChiatDay Inc Tempo inteiro

    About the RoleWe're seeking a Support Operations Specialist to join our team at Carta. As a key member of our LLC support team, you'll be responsible for delivering exceptional customer service, fostering meaningful relationships with our clients, and ensuring they get maximum value from our software.Your ResponsibilitiesProvide timely and accurate responses...

  • Tanker Operations Specialist

    3 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Osm Thome Tempo inteiro

    We are currently seeking a skilled Tanker Operations Specialist to support our marine operations in Brazil.**Requirements**:- Brazilian citizenship- Valid STCW Certification- Previous experience as a Motorman (MTM) / Oiler on tanker vessels- Good communication in English- Knowledge of chemical tanker operations- Ability to work well in a team and follow...

  • Senior Drilling Operations Specialist

    Há 1 mês

    Rio de Janeiro, Rio de Janeiro, Brasil ICM People do Brasil Tempo inteiro

    ICM Group is seeking a highly skilled Senior Drilling Operations Specialist to work with a Major Oil and Gas Drilling company.Key Responsibilities:Assist in the operation and maintenance of the drilling rig's mechanical and electrical systems.Support the Chief Engineer in ensuring all machinery operates efficiently and safely.Key Skills:Mechanical systems...

  • Drilling Operations Specialist

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Noble Corporation Tempo inteiro

    **Job Overview**Noble Corporation is seeking a skilled Drilling Operations Specialist to join our team. This role involves working under the direction of the Driller to support on-going rig operations, operate and monitor rig equipment and support systems, and implement safety and environmental compliance requirements.**Responsibilities**• Safely and...

  • Deck Operations Specialist

    4 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Osm Thome Tempo inteiro

    We are seeking a Deck Operations Specialist to join our team on board the SKANDI AFRICA vessel. As a key member of the crew, you will play a crucial role in ensuring the safe and efficient operation of the vessel.**Requirements**:Minimum 2 years of experience as a Deck Operations Specialist- Rule II/5- Proficient in Surv. Craft & Resc. Boats Cert (CESS)-...

  • Sales Operations Specialist

    3 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Orange Tempo inteiro

    Key Responsibilities:As a Sales Operations Specialist at Orange, you will be responsible for driving organic growth through upselling activities, customer engagement, and support. Key accountabilities include driving commercial moves, adds, and changes for existing customers, owning customer governance structures, and responsible for regular reports for...

  • Roughneck - Drilling Operations Specialist

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Seadrill Limited Tempo inteiro

    Job Title: Roughneck - Drilling Operations SpecialistJob Summary: We are seeking a skilled Roughneck - Drilling Operations Specialist to join our team at Seadrill Limited. The successful candidate will assist with preparing downhole and drilling equipment for upcoming operations.Responsibilities:Assist with preparing downhole and drilling equipment for...

  • Drilling Operations Specialist

    4 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil BW Energy Tempo inteiro

    BW Energy seeks a Drilling Engineer to support our operations in Brazil.The ideal candidate will have responsibilities including design, planning, and engineering of wells, preparation of cost estimates and budgets, and provision of supervisory and technical support to the Rig Superintendent.Key Responsibilities:Design and plan wells for execution,...

  • Offshore Drilling Operations Specialist

    1 semana atrás

    Rio de Janeiro, Rio de Janeiro, Brasil ICM People do Brasil Tempo inteiro

    Company Overview:ICM Group is a leading provider of offshore drilling services, operating in the oil and gas industry. With a strong commitment to safety and operational excellence, we are seeking a skilled Offshore Drilling Operations Specialist to join our team.Job Summary:The Offshore Drilling Operations Specialist will play a critical role in ensuring...

  • Technical Support Specialist

    Há 1 mês

    Rio de Janeiro, Rio de Janeiro, Brasil IP Four Digital Limited Tempo inteiro

    Job Type: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at IP Four Digital Limited. As a Technical Support Specialist, you will be responsible for handling network management system failures and customer requests, dealing with network changes within the network management system, and...

  • Offshore Cargo Operations Specialist

    Há 1 mês

    Rio de Janeiro, Rio de Janeiro, Brasil SBM Offshore Tempo inteiro

    Our Mission. At SBM Offshore, we are committed to delivering safe, sustainable, and affordable energy from the oceans. We are seeking a highly skilled Offshore Cargo Operations Specialist to join our team. About the Role. The Offshore Cargo Operations Specialist will be responsible for ensuring the safe and effective operation of cargo and cargo utility...

  • Support Operations Specialist

    Há 1 mês

    Rio de Janeiro, Rio de Janeiro, Brasil Tbwa ChiatDay Inc Tempo inteiro

    About the RoleWe are seeking a highly skilled Support Analyst to join our Channel Support team within our Corporations Delivery Organization. As a key member of our team, you will play a critical role in building the world's next great financial infrastructure company.Your primary responsibility will be to interact directly with Carta's client-base,...

  • Drilling Operations Specialist

    4 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Https:Www.Energyjobline.ComSitemap Tempo inteiro

    Fox Human Capital is supporting an O&G company for the position of Drilling Operations Specialist in Rio de Janeiro.Key Responsibilities:Direct and monitor well construction operations;Maintain records of all well-related activities;Collaborate with reservoir engineers to optimize production rates;Develop technical reports for engineering and...

  • IT Support Specialist

    4 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil TALENTOS CONSULTORIA Tempo inteiro

    Job OverviewWe are seeking a highly skilled IT Support Specialist to join our team at Talentos Consultoria. As a key member of our team, you will be responsible for providing top-notch technical support to our operations team and project initiatives.Key ResponsibilitiesInstall and configure hardware and software for offices in Americas locations and maritime...

  • HR Support Specialist

    3 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Rina Tempo inteiro

    Job OverviewRINA is seeking a motivated and detail-oriented HR Support Specialist to join its Global Human Resources Division in Rio de Janeiro, Brazil.Key ResponsibilitiesProvide hands-on support for operational activities related to data, processes, and HR systems across LATAM countries.Collaborate with the payroll department to assist with the...

  • Technical Support Specialist

    3 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Swapcard Corporation Tempo inteiro

    Customer Support RoleAt Swapcard Corporation, we are looking for a highly skilled Technical Support Specialist to join our team. This role is perfect for someone who is passionate about delivering exceptional customer experiences and has a strong background in technical support.ResponsibilitiesCommunicate effectively with customers through various channels,...

  • Financial Operations Specialist

    Há 4 dias

    Rio de Janeiro, Rio de Janeiro, Brasil World Business Lenders, LLC Tempo inteiro

    About World Business Lenders (WBL)We are a U.S.-based company with a 100% remote workforce, providing innovative financial solutions. As a Contract/Consultant, you will work closely with our team to drive operational excellence.Job Description:We are seeking a highly skilled Financial Operations Specialist to join our team. The successful candidate will have...

  • IT Desktop Support Specialist

    Há 1 mês

    Rio de Janeiro, Rio de Janeiro, Brasil Sky Systems, Inc. (SkySys) Tempo inteiro

    Job Overview:Sky Systems, Inc. (SkySys) is seeking a skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing on-site and remote technical support to users, resolving hardware and software issues, and configuring, installing, and updating operating systems.Key Responsibilities:Provide...

  • Service Operations Specialist

    Há 1 mês

    Rio de Janeiro, Rio de Janeiro, Brasil TechnipFMC Tempo inteiro

    Job SummaryWe are seeking a highly skilled Service Operations Specialist to join our team at TechnipFMC. As a key member of our project taskforce, you will provide solutions and deliver services in accordance with our standards, procedures, and processes.Key ResponsibilitiesPerform and supervise onshore and offshore commissioning, start-up, and repairs of...

  • Lead Drilling Specialist for Deepwater Operations

    Há 6 dias

    Rio de Janeiro, Rio de Janeiro, Brasil BW Energy Tempo inteiro

    BW Energy is a leading energy company in Rio de Janeiro, Brazil.We are seeking a highly experienced Lead Drilling Specialist to join our team. The successful candidate will be responsible for designing and planning wells, preparing cost estimates, and providing technical support during drilling operations.Responsibilities:Design and plan wells to ensure safe...