Senior Operations Support Specialist

2 semanas atrás


Salvador, Bahia, Brasil Scania Production Nederland Tempo inteiro
Job Title:

Senior Production Support Specialist

Job Summary:

We are seeking a highly skilled Senior Production Support Specialist to join our team. The successful candidate will be responsible for providing Level 2 support for Foreign Exchange, Money Market, Precious Metals, and Derivatives products.

Key Responsibilities:
  • Provide backup for our offshore L1 support organization when they are unable to resolve any issues.
  • Engage in development project deliveries to ensure support issues are prioritized appropriately and that we are prepared for any new releases.
  • Write scripts and configure our monitoring tools to provide the optimum level of alerting and diagnostics available.
  • Work closely with the development and business teams in the respective areas.
  • Drive incident volumes down through continual process improvement to help the L1 team.
  • Lead standardization initiatives across the different areas supported.
  • Operate within ITIL principles including Incident, Problem, Change, and Capacity Management.
  • Ensure we hit all of the business continuity targets for the respective services supported.
Requirements:
  • Treasury product knowledge with experience and a clear understanding of the trading, operations, and revaluation processes for at least FX/MM, Derivatives Products, or Metals Trading.
  • Experience of working in a high-pressure environment.
  • Strong communication skills – must be able to communicate appropriately to team, peers, and senior management in both the business and I.T.
  • Strong support process/procedure knowledge with experience of implementing such processes and improvements.
  • In-depth Calypso knowledge.
  • PL/SQL (in either Oracle or Sybase) is a must.
  • Unix (including Unix Scripting) is a must.
What We Offer:

We offer a dynamic and challenging work environment with opportunities for growth and development.



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