Operational Technical Assistant

Há 2 dias


Rio de Janeiro, Rio de Janeiro, Brasil beBeeSupport Tempo inteiro R$50.000 - R$75.000
Technical Support Specialist

We are seeking a talented individual to provide top-notch support to our clients.

Main Responsibilities:
  • Act as a single point of contact for all incidents and service requests.
  • Resolve and/or escalate assigned tickets within agreed SLAs.
  • Keep customers informed on ticket status and progress.
  • Perform training and IT induction for new joiners.
  • Install, configure, test, maintain, monitor, and troubleshoot all devices.
Requirements:
  • Ability to communicate effectively.
  • Proactive in identifying issues and providing solutions.
  • Sense of ownership, accountability, and prioritization.
  • Quick learning skills with information retention and good technical aptitude.
Desired Skills:
  • Hands-on knowledge of Windows and MacOS operating systems.
  • Knowledge of mobile technologies including Android and IOS platforms.
  • Familiarity with video conferencing and other audio/video equipment and technologies.
  • ITIL certification preferred.

This is a temporary project lasting 18 months. If you are interested, please send your resume in English.


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