Customer Care Operations Lead

Roles & Responsibilities:- Lead Post-Purchase Support Operations:Own and manage the customer care operations in Brazil, ensuring seamless post-purchase experiences for eCommerce customers.- Support Business Management System (BMS):Drive the success of core KPIs (e.G., CSAT/OSAT, first-time resolution, aged backlog) by optimizing processes and managing...

Supervisor, Brazil Customer Care OperationsJoin to apply for the Supervisor, Brazil Customer Care Operations role at LenovoSupervisor, Brazil Customer Care OperationsJoin to apply for the Supervisor, Brazil Customer Care Operations role at LenovoGet AI-powered advice on this job and more exclusive features.We are Lenovo. We do what we say. We own what we do....

Roles & Responsibilities:Lead Post-Purchase Support Operations: Own and manage the customer care operations in Brazil, ensuring seamless post-purchase experiences for eCommerce customers.Support Business Management System (BMS): Drive the success of core KPIs (e.G., CSAT/OSAT, first-time resolution, aged backlog) by optimizing processes and managing...

**Customer Support Operations Lead Role**About the PositionWe are seeking an experienced Customer Support Operations Lead to oversee and manage post-purchase customer care operations. As a key member of our team, you will be responsible for ensuring seamless customer experiences.Key Responsibilities

About the Role:As a seasoned professional, you will be responsible for leading tactical activities within the customer care organization. This encompasses having an end-to-end perspective from order life cycle to forecasting processes, designing flows, and managing reports and KPIs.This position works collaboratively with multifunctional areas to evaluate,...

About the RoleThe Customer Care Coordinator – Tactical & Forecast, LATAM is responsible for leading tactical activities within the customer care organization, having an end-to-end perspective from order life cycle, forecasting processes, designing flows, reports and KPIs management.This position works together with multifunctional areas to evaluate,...

We are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC...

We are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC...

ResponsibilitiesThis role is responsible for implementing strategic goals and ensuring post-purchase support for eCommerce customers. Key responsibilities include driving continuous improvement of customer care strategy, assessing operational gaps, and ensuring adherence to core operational metrics to ensure customer service delivery.Advocate for Best...

Roles & Responsibilities:Lead Post-Purchase Support Operations: Own and manage the customer care operations in Brazil, ensuring seamless post-purchase experiences for eCommerce customers.Support Business Management System (BMS): Drive the success of core KPIs (e.G., CSAT/OSAT, first-time resolution, aged backlog) by optimizing processes and managing...