Client Services Associate
Há 1 mês
We are seeking a Client Services Associate to support our Client Services team in São Paulo.
This role is ideal for individuals who are curious, passionate about relating to people, interested in consumer behavior, technology, the interior market and consumer goods.
The Client Services Associate will aim to support the Account Manager team and the needs of WGSN's Clients in Brazil by helping to maximize the WGSN client experience through flawless execution of client support and anticipating possible risks.
Our clients are companies in various segments such as: Fashion, Beauty, Interiors, Food, Drink and Technology.
Key Responsibilities:
- Assisting Account Managers in servicing a portfolio of clients (between 150 and 200 accounts), providing support for operational and strategic activities
- Developing and delivering trend presentations based on WGSN content
- Leading technical and strategic meetings with clients
- Monitoring and analyzing client access to the platform
- Engaging clients with WGSN's platform and content through proactive contact
- Ensuring that monthly and quarterly targets are met in order to guarantee subscription renewals
- Meeting demands from other internal areas, including Marketing, Sales and Content
- Identify opportunities in current processes to improve customer services' ability to provide exceptional support
Requirements:
- Fluent English
- Public speaking and video skills
- Resilience to deal with unengaged clients
- Knowledge of and interest in the research market
- Excellent written and verbal communication skills
- Good time management and organizational skills
- Agility to meet demands and ability to manage multiple tasks at the same time
- Proactivity and ability to make decisions independently
- Ability to synthesize complex situations and make assertive decisions based on key information
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