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Cloud Service Manager

2 semanas atrás


São Paulo, São Paulo, Brasil beBeeCloudService Tempo inteiro R$80.000 - R$123.456

Job Summary:

The Cloud Service Manager plays a pivotal role in ensuring the smooth delivery of SAP cloud services to our esteemed clients. This position requires an individual with exceptional customer focus, strong relationship-building skills, and the ability to drive results-oriented projects.

Main Responsibilities:

  • Engagement Management: Conduct regular business review meetings with clients to discuss service quality, propose improvement potential, and deliver quarterly balanced scorecards with KPIs to ensure overall customer satisfaction.
  • Delivery Management: Accountable for orchestrating onboarding/transition projects, managing overall service/project delivery according to planned scope, budget, and milestones, and serving as a single point of contact for service and support requirements of clients regarding SAP cloud solutions.
  • Account Management: Identify upsell opportunities, collaborate with sales teams to ensure upsell and renewal, enable customer satisfaction surveys, and drive and review SLA service credit cases.

Requirements:

  • 5+ years of work experience in a related field
  • Excellent customer focus, networking, and relationship-building skills