IT Support Team Lead

4 semanas atrás


Rio de Janeiro, Rio de Janeiro, Brasil Sbm Offshore Tempo inteiro

**Job Family**: IT

The IT Support Manager at Sbm Offshore is responsible for leading the team to deliver high-quality support services. Key responsibilities include:

Leadership and Management

- Provide day-to-day management and coordination of the team

Knowledge and Skills

- Identify knowledge gaps and develop strategies to address them

Communication and Collaboration

- Ensure the team is informed about service levels and objectives

Performance and Development

- Develop employees, manage talent, and ensure the team can perform their role according to expectations

Requirements

- More than 5 years' experience in a management role

- Mandatory English-speaking fluency

- In-depth experience with ITIL v3 processes, Practioner level is a plus

- Experience with hybrid and multi-cloud environment

- Experience supporting VIPs when required

- Experience with Cisco Datacenter technology and products


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