IT Support Team Lead
4 semanas atrás
**Job Family**: IT
The IT Support Manager at Sbm Offshore is responsible for leading the team to deliver high-quality support services. Key responsibilities include:
Leadership and Management
- Provide day-to-day management and coordination of the team
Knowledge and Skills
- Identify knowledge gaps and develop strategies to address them
Communication and Collaboration
- Ensure the team is informed about service levels and objectives
Performance and Development
- Develop employees, manage talent, and ensure the team can perform their role according to expectations
Requirements
- More than 5 years' experience in a management role
- Mandatory English-speaking fluency
- In-depth experience with ITIL v3 processes, Practioner level is a plus
- Experience with hybrid and multi-cloud environment
- Experience supporting VIPs when required
- Experience with Cisco Datacenter technology and products
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