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Senior Field Software Engineer
2 meses atrás
Job Summary
VTEX is seeking a highly skilled Senior Field Software Engineer to join our team. As the primary interface between VTEX and our customers, this role will guide customers to optimize their use of the VTEX platform, ensuring they leverage its full potential.
About the Role
We are looking for a technology-driven individual with exceptional problem-solving skills, good communication skills, and the ability to ask probing questions to validate applications and find bugs. The ideal candidate will work closely with the CX and Success teams, supporting customers with complex implementation issues and bug fixes, always being proactive.
Key Responsibilities
- Customer Support: Provide timely and effective solutions to customer issues through Zendesk ticketing system, ensuring a high level of customer satisfaction.
- Technical Troubleshooting: Analyze and troubleshoot technical problems, collaborating with customers' and partners' teams when necessary.
- Documentation and Knowledge Sharing: Contribute to the creation and maintenance of documentation and functional requirements guides to assist customers and partners.
- Collaboration and Communication: Collaborate with cross-functional teams to ensure a seamless customer experience and the successful resolution of technical challenges.
- Platform Expertise: Continuously update knowledge of VTEX platform features and capabilities to provide expert guidance to customers.
Requirements
- Education: Bachelor's degree in Engineering, Computer Science, Information Technology, or related field.
- Technical Skills: Knowledge in React and VTEX platform, experience using REST APIs and knowledge of GraphQL, experience with Postman or similar API development tools.
- Soft Skills: Problem-solving skills and analytical thinking, good communication and collaboration skills, willingness to learn new technologies and adapt to changing requirements.
- Desirable Skills: Understanding of SEO principles and front-end website performance optimization, experience with VTEX Commerce platform and Zendesk or similar customer support platforms, digital commerce experience.
