Shopify Support Developer Role

2 semanas atrás

São Paulo, São Paulo, Brasil beBeeShopify Tempo inteiro US$65.000 - US$97.000

Job Description

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We're seeking a skilled developer to join our team as a Shopify Support Developer. As a key member of our support team, you will provide first-level technical support, troubleshoot critical issues, and engage with Product Management and business partners on system capability and design.

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Key Responsibilities:

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  • Provide first-level Shopify technical support and troubleshoot critical issues;
  • Conduct incident analysis, postmortems, and document resolutions for continuous improvement;
  • Engage with Product Management and business partners on system capability and design;
  • Work with Development to ensure technical requirements, best practices, performance, and security;
  • Support Project Management with effort estimates, planning, and removing technical roadblocks;
  • Develop key system components, identify reusable modules, and optimize delivery time;
  • Research platform capabilities and opportunities for the eCommerce roadmap;
  • Perform code analysis, develop patches, and implement new platform features;
  • Participate in code reviews, unit testing, and technical validation of updates.
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Required Skills and Qualifications:

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  • 2+ years of Shopify development experience with knowledge of Shopify Plus;
  • Proficiency in core JavaScript (or a popular variant) and front-end frameworks;
  • Solid understanding of the Systems Development Lifecycle (SDLC) and methodologies;
  • Strong problem-solving, analytical skills, and attention to detail;
  • Experience troubleshooting site issues using various tools (commercial/open-source);
  • Familiarity with ticketing systems like Jira;
  • Strong verbal and written communication skills;
  • Ability to work independently and collaboratively in a team;
  • Patience, empathy, and a customer-first mindset;
  • Continuous learning mindset and adaptability to new technologies and procedures;
  • Upper-Intermediate English level.
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Benefits:

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  • Professional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps.
  • A selection of exciting projects: Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands.
  • Flextime: Tailor your schedule for an optimal work-life balance by working from home and going to the office – whatever makes you the happiest and most productive.
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No Experience Required

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In this role, you'll have the opportunity to work with experienced professionals who can guide you through complex projects. We prioritize learning and development, so you'll be able to grow both personally and professionally.

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