Security Solutions Specialist

As a Technical Consultant, you will play a critical role in ensuring customers maximize the value of our solutions.

You will guide customers through their product adoption journey, ensuring seamless deployment, integration, and continuous optimization. This role will develop deep relationships with our largest customers and complete the technical onboarding process for our smaller customers.

• This is an exciting opportunity to join our team as a Technical Consultant.

In this role, you will directly guide our customers throughout their product adoption journey, ensuring they achieve their security and network transformation goals.

• Deployment and Execution
• Implement SWG, CASB, ZTNA, DLP, and other SSE security solutions based on the Solution Architect's design.
• Configure security policies, user access controls, and enterprise integrations.
• Perform policy migration and optimization to ensure compliance and best practices.
• Conduct pilot testing, UAT, and final production rollout.
• Deliver technical training and enablement to customer teams to effectively manage the product.
• Customer Engagement & Support
• Provide ongoing technical guidance and troubleshooting support for complex issues.
• Lead best practice workshops and enablement sessions to upskill customer teams.
• Provide continuous education and coaching to customers on existing and new features to ensure they maximize the value of the solution.
• Provide context and help to the Support team to ensure that service requests are addressed and effectively communicated to the customer.
• Manage and escalate customer concerns internally when necessary.
• Customer Adoption & Expansion
• Act as the technical point of contact post-deployment, ensuring customers fully adopt, optimize, and expand their SSE solution.
• Monitor solution performance, adoption and provide proactive recommendations to improve efficiency, security, and compliance.
• Participate in business reviews and conduct technical health checks to track progress and address gaps.
• Identify opportunities for expansion by assessing additional use cases, security needs, and feature adoption.
• Assist with change management and internal advocacy within customer teams to drive long-term adoption.
• Collaborate with Customer Success Manager, Sales, and Product teams to align solutions with customer objectives.
• Documentation, Knowledge Sharing and Continuous Improvement
• Document deployment procedures, configuration settings, and optimization strategies.
• Contribute to the internal knowledge base for Professional Services and TAM best practices.
• Mentor and coach other Technical Consultants and Technical Account Managers to enhance team expertise.
• Contribute to internal knowledge-sharing initiatives, training programs, and best practice discussions.
• Provide feedback on customer pain points and feature requests to Product and Engineering teams.
• Stay up to date with industry security trends, emerging threats, and SSE product advancements.

Requirements

• 5+ years of experience in a customer-facing technical role (Technical Consultant, Solution Architect, Technical Account Manager, Sales Engineer, or similar).
• Strong background in network security, cloud security, and SSE/SASE solutions.
• Experience with firewalls, proxies, CASB, DLP, Zero Trust Network Access (ZTNA), and SWG (Secure Web Gateway).
• Proficiency in network protocols, authentication mechanisms, and security frameworks.
• Hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud.
• Strong troubleshooting and problem-solving skills with a customer-first mindset.
• Excellent communication and presentation skills, with the ability to translate technical concepts for various audiences.
• Experience coaching and training customers to use technical products effectively.
• Ability to manage multiple accounts while prioritizing key customer needs.

We Offer

• Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Support for Community Involvement