Manufacturing IT Operations Specialist
4 semanas atrás
About the Role:
The GOE Manufacturing Operations Analyst position has on-site support responsibility for performing activities pertaining to information technology and business unit objectives in a GM Manufacturing facility.
This role will perform tasks requiring on-site support for basic and intermediate level requests for applications, all IT related functions, IT devices, network and infrastructure support.
Key Responsibilities:
- Coordinate and perform work under general direction from the site IT leadership and in-line with GMIT policies and procedures.
- Provide production shift support by operating as a focal point to address all IT related requests as well as coordinate resolution of IT related incidents.
- Follow incident management process and contact appropriate IT support personnel on duty to resolve application and network issues.
- Coordinate fact finding and business impact assessment by contacting business partners.
- Initiate incident management process to coordinate resolution of issues and operate as focal point coordinating communication between central support and business partners.
- Provide troubleshooting to resolve device and network connectivity issues.
- Use common corporate IT tools to perform asset management, patching, and software installation.
- Use corporate IT tools to perform remote device management and user support.
- Build clients (PCs, Laptops, printers, wireless devices) per common procedure(s).
- Perform hardware refresh and repair (break-fix).
- Swap network switches.
- Power up/down infrastructure equipment such as Data Center equipment.
- Perform user and device administration using Active Directory Security Groups.
- Complete assigned minor IT projects/tasks.
- Participate with cross-functional teams as required.
Requirements and Qualifications:
- Completed higher education in Computer Science, Systems Analysis or related areas.
- Fluent in English.
- Familiarity with ITIL concepts (Incident, Problem, Change Management).
About Us:
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging.
We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture.
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