Customer Success Technical Solutions Expert

2 semanas atrás


Recife, Pernambuco, Brasil Liferay, Inc. Tempo inteiro

About Liferay

Liferay, Inc. is a pioneering B2B enterprise software company with a global presence and a strong track record of innovation. Our team of experts has developed a robust platform that empowers businesses to tackle complex digital challenges.

The Customer Success Technical Solutions Expert will be an integral part of our Customer Success team, focusing on providing technical guidance and expertise to customers on Liferay general systems architecture, systems integrations, development best practices, features, and functionality.

This role requires a highly skilled individual with a unique blend of technical and business acumen. As a CSTSE, you will work closely with cross-functional teams to deliver solution architecture, development best practices, identity management, integration points, UI/UX, system administration, mobile strategy, content management, web analytics, DevOps best practices, high availability & clustering, cloud infrastructure, and all features of Liferay DXP and its suite of products.

Key Responsibilities:

  • Guide strategic customers to overcome usage and development issues related to their Liferay projects, focusing on overall solutions.
  • Deliver targeted solution sessions to strategic customer projects to empower customers, instill best practices, and unblock issues to ensure successful outcomes.
  • Champion the best usage of Liferay products and services regularly to strategic customers, partners, and the Liferay community at large.
  • Improve our suite of products, and services by sharing insights gathered from customer interactions with our internal business units.

Required Qualifications:

  • Strong direct sales engineering, technical pre-sales, or customer-facing experience with either a recognized software company or a major consulting / SI firm.
  • Bachelor's Degree in Computer Science, Computer Engineering, MIS, or equivalent level of demonstrated experience.
  • Expertise in developing with Java, JavaScript, JSON, major databases, and related development frameworks in the enterprise software stack or digital experience platforms.
  • Advanced knowledge of containerization, orchestration, and related virtualization technologies (fluent in standards such as Kubernetes).
  • Advanced understanding of enterprise Java, related design patterns, and service-oriented architecture.
  • Strong communication and problem-solving skills and a very strong motivation to help customers.
  • Proven ability to work well under pressure and meet aggressive deadlines during several months-long engineering and sales cycles.
  • Ability to thrive in a globally distributed organization.
  • Fluent in English and Portuguese.

Estimated Salary: $120,000 - $180,000 per year, depending on qualifications and experience. We offer a competitive benefits package, opportunities to grow professionally, and a positive and collaborative work culture. If you are a motivated and technically skilled individual looking for a challenging role, please consider joining our team.


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