Team Leader

2 semanas atrás

Brasil Tiffany & Co. Tempo inteiro
Tiffany & Co. Team Manager Job Description

At Tiffany & Co., we are seeking a highly skilled and experienced Team Manager to join our team. As a Team Manager, you will play a critical role in leading, developing, and supporting our sales, operations, and security team members to meet and/or exceed sales plans and elevate the Tiffany store experience.

Responsibilities:
  • Support the Store Manager in leading and developing the sales, operations, and security team members.
  • Assume oversight for the store when the Manager is not present.
  • Manage an efficient back of house and ensure consistency with established operational procedures.
  • Identify and execute efficiencies and best practices.
  • Ensure compliance with all internal control procedures.
  • Partner with Market Operations Manager to reallocate resources to sales and clienteling through supporting key pillars.
  • Elevate and hire talent to ensure a winning team and create a best-in-class service and selling organization.
  • Develop and execute a Talent Action Plan for each employee.
  • Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.
Qualifications:
  • Minimum of 3 years of retail or luxury retail store management experience or relevant customer-related experience.
  • Proven track record in sales generation, managing the achievement of sales results.
  • Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
  • Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in the market.
  • Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, PowerPoint, client tracking systems, and Point of Sales (POS) system.
  • Flexibility to work in various roles based on business needs.
Preferred Qualifications:
  • A college/university degree.
  • Graduate gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.

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