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IT Operations Lead

2 meses atrás

Natal, Rio Grande do Norte, Brasil Invenergy Tempo inteiro
About the Role

Invenergy is seeking a highly skilled IT Operations Lead to join our team in Brazil. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our corporate technology services, deploying new technologies, and providing exceptional support to our users.

Key Responsibilities
  • IT Operations Management: Oversee the day-to-day technology operations in our Brazil locations, ensuring that our corporate technology services are deployed successfully and are being used effectively.
  • Project Management: Lead projects and be responsible for project deliverables, working closely with Server, Network, Applications, and Desktop engineering teams based around the globe.
  • Break/Fix Resolution: Own the resolution of break/fix issues in your area, requiring collaboration with various engineering teams.
  • Technical Support: Provide prompt technical support to our users, including verbal conversations in both Portuguese and English.
  • Documentation and Training: Produce documentation for the team or end users to follow and help mentor and coach junior members of the team on technology.
  • Travel and Collaboration: Travel, in country and occasionally out of country, to support our projects and offices, collaborating with various teams and stakeholders.
Requirements
  • Strong technical skills, with experience in application, server, and networking administration.
  • Excellent communication and leadership skills, with the ability to manage contractors or service providers.
  • Ability to actively monitor and manage tickets in a case management tool.
  • Experience in vendor management and out-of-hours work.
  • Ability to travel occasionally out of country.