Operations Manager

3 semanas atrás

Brasil Selina Tempo inteiro
About the Role

We are seeking a highly skilled and experienced Operations Manager to lead the Operations of a location for Selina, a global hospitality company. As a key member of our team, you will be responsible for delivering commercial, financial, and operating results for the location, aligned with the company's goals and strategies.

Key Responsibilities
  • Align Operational Strategies: Align the operational strategies to support the commercial goals of the location.
  • Lead Operations Team: Lead the location Operations Team to ensure that the location delivers its commercial and financial operating results.
  • Commercial and Financial Performance: Support with the preparation, presentation, and achievement of the location's annual business plan and budget.
Product and Experience
  • Product Optimization: Strong presence in the daily functions of all product areas of the location (Front of the House, Back of the House, F&B, Kitchen, CoWork, Experience) optimizing all opportunities and analyzing any room for improvement.
  • Brand Standards: Ensure an in-depth understanding of the brand, the product, and the standards.
  • Daily Rounds: Conduct daily rounds of the location, including: rooms, F&B, common areas, and back of the house to ensure the product is complying with the brand standards of the company.
Finance and Accounting
  • P&L Responsibility: Full P&L responsibility over the location, with sound understanding of P&L statements and ability to react with impactful strategies to improve performance.
  • Financial Reporting: Review the locations month-to-month P&L and reporting systems, understanding the fixed overheads, projected vs actual revenue, and variable costs.
Human Resources
  • Recruitment and Selection: Lead and support the recruitment and selection process for open positions at the location.
  • Staffing Plan: Create and manage the staffing plan for the location.
Commercial
  • Commercial Direction: Fully understand the commercial direction and vision for the location defined by the Country Operations Director and Country Commercial Director/Manager.
  • Revenue Management: Collaborate with the Commercial team and manager to review the forecasted revenue, ADR & Occupancy.
Experience
  • Guest Experience: Actively analyze guest experience results with the Operations Team to understand the gap from the target, and set clear action plans to improve customer satisfaction and desired achieve goals.
Compliance
  • Standard Operating Procedures: Lead the implementation and compliance of all standard operating procedures at the location.
Requirements
  • Experience: 2+ years experience as hotel general manager or operations manager.
  • Language: English and Native Language of the Country Assigned.
  • Skills: Strong multitasking and time management skills, excellent communication skills, and sound abilities for reporting and analyzing information for decision making.
Benefits
  • Competitive Salary: Competitive salary.
  • Performance Bonus: Performance bonus.
  • Pet-Friendly: Pet-friendly (as long as your pet is friendly).

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