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Technical Service Manager
Há 1 mês
About the Role
We are seeking an accomplished SAP Technical Service Consultant to join our SAP Enterprise Cloud Services team as a Technical Service Manager (TSM). As a trusted technical advisor, you will contribute to SAP's global strategy by supporting our customers with their SAP S/4 HANA adoption on their path to the Intelligent Enterprise.
Key Responsibilities
- Act as a primary contact for customers for discussions about technology and innovations.
- Understand customer business, goals, and challenges to suggest solutions & services.
- Identify and position offerings by SAP Enterprise Cloud Services that deliver value to the customer.
- Offer comprehensive knowledge on SAP S/4 HANA architecture, conversion, migration path, methodology, and tools.
- Understand SAP high availability or disaster recovery architecture, network, and virtual technologies.
- Experience and knowledge in SAP NetWeaver Administration, migration, and upgrades.
- Identify top issues, define service plan, and drive implementation of identified action items across customer landscapes.
- Understanding of various SAP cloud solutions and integration scenarios of SAP systems with BTP, Ariba, SuccessFactors, etc.
Requirements
- Bachelor's degree or higher in Computer Science, Engineering, Information Management.
- Solid know-how on SAP Technologies and Products (SAP certification highly beneficial).
- Hyperscalers certification (AWS, Azure, GCP) is a plus.
- Analytical, solution-oriented, and experience in working with cross-cultural teams.
About SAP
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
