Professional Services Consultant
Há 1 mês
We are seeking a highly skilled Professional Services Consultant to join our global customer success organization. As a key member of our team, you will be responsible for leading post-sales customer engagements for Securiti, ensuring maximum value for our customers from our product offerings.
Key Responsibilities:- Drive the overall post-sales engagement with customers, covering customer onboarding, implementation projects, and advocacy.
- Develop and execute customer success plans that map customer requirements, success criteria, project plan, and milestones/issues tracking to a streamlined and efficient onboarding process.
- Balance sales acumen for customer relationship management with deep technical skills in areas such as Data Protection and Security, SQL/NoSQL databases, Linux and Bash scripting, Networking and OSI model, Filesystems, Cloud Platforms, Docker/Kubernetes containers, and Virtualization.
- Combine implementation project management with managing customer engagement programs, including operational metrics, time reporting, service profitability/yield, and customer success metrics such as lifetime value (LTV), CSAT, and NPS.
- Interface with engineering and product management to provide a feedback loop that includes repeatable IP in the form of implementation tools, customer insights, and quality improvements.
- Interface with sales and marketing for smooth transition from pre-sales to post-sales, ensuring customer lifecycle continuity, thereby minimizing churn and maximizing customer growth.
- Minimum of a Bachelor's Degree in a technical field with 7+ years of work experience as a professional services consultant or related technical engineering field.
- Hands-on experience with key technologies such as Data Protection and Security, SQL/NoSQL databases, Linux and Bash scripting, Networking and OSI model, Filesystems, Cloud Platforms (AWS, GCP, Azure), Docker/Kubernetes containers, and Virtualization.
- Demonstrated success with solution design and implementation across complex technology stacks.
- Demonstrated depth in project management and PMO aspects such as task tracking and dependencies, milestones/issues tracking, project risk mitigation, time tracking, and project profitability.
- Proficiency in one or more Project and Customer Success Management systems such as Smartsheets and Gainsight.
- Strong presence with excellent communication and leadership skills, and a proven track record of collaborative success with customers, vendors, staff, and internal business partners.
- Understanding Data Security and Privacy, including corresponding regulations, is a strong plus.
- Up to 30% travel (domestic and international).
Securiti is an innovation leader in Autonomous Data Intelligence, Governance, Privacy, and Protection. Our mission is to enable organizations to safely harness the incredible power of data and the cloud by controlling complex security, compliance, and privacy risks. With a foundation in AI-powered sensitive data intelligence and a team that developed and deployed market-leading CASB & DLP technology, we create a platform from the ground up that leverages robotic automation and workflows to solve complex privacy, data, and security business challenges, including simplified compliance with GDPR, CCPA, LGPD, and other regulations. Granular insights into structured and unstructured data enable organizations to collaborate, monitor risk, control access, and protect sensitive data at a petabyte scale in minutes. Ease of use, quick to deploy, and customizable are all reasons why companies select Securiti versus stitching multiple vendors together to address their challenges.
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