Strategic Digital Operations Specialist
1 semana atrás
Role Overview
Iron Mountain is seeking a talented Digital Operations Delivery Technology Specialist to join our Digital Operations team. This role is crucial for driving operational performance improvements through innovative solutions and advanced technology.
Key Responsibilities
- Support regional operational teams, ensuring the right tools are used and new solutions are designed to enhance operational tools and standards.
- Apply industry experience and innovative solutions as a subject matter expert for operational technologies across the region.
- Ensure standard tools and processes are in place and executed as expected, performing project reviews to support productivity and efficiency improvements.
- Support operations with performance tools calibration and KPI reporting, identifying variations from key performance indicators and working with local teams to chart remediation paths.
- Develop relationships with local operations teams to provide guidance and assistance, assisting in solution implementation planning and execution for large or complex customer engagements.
- Design and define requirements for improvement initiatives, including testing and approval (UAT), modeling and projecting for improvement initiatives, testing, and documenting new tools and processes.
- Identify short- and near-term technology initiatives to improve operational performance as part of financial planning, supporting operations change management, rollout, and training on technology improvement initiatives.
Requirements
- Bachelor's degree required.
- Fluent in English; multilingual proficiency is a plus.
- 5+ years of experience with relevant solutions in Business Process Outsourcing/Management technical experience, business solutions leveraging Machine Learning, Robotic Process Automation, Artificial Intelligence, Electronic Content Management, Document Management Systems, Workflow, Business Process Management, and/or Information Governance.
- Proven experience in advanced document capture and data recognition technologies.
- Strong understanding and experience with relevant technology and excellent data analysis skills.
- Advanced spreadsheet and/or intermediate database skills.
- Knowledgeable in standard processes scalable in a production environment.
- Effective presentation of detailed analysis results to senior management.
- Ability to travel up to 40% of the time.
- Excellent written, oral, and presentation skills with strong interpersonal, planning, and analytical abilities.
About Iron Mountain
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts.
Our Values
At Iron Mountain, we challenge ourselves and inspire others to create innovative business solutions that make a positive environmental and social impact.
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