Job Summary

We are seeking a highly skilled and experienced Tune Shop Lead to join our team at Mt. Bachelor. As a key member of our repair shop, you will be responsible for providing exceptional tune work for our guests and maintaining our ski/snowboard rental fleet to the highest level.

Key Responsibilities

• Lead and train the tune shop team on all aspects of tuning machines, including proper use, safety, maintenance, cleaning, and what it takes to get top-tier results on equipment being processed.
• Organize the repair shop to facilitate timely tune services for all guests.
• Provide technical expertise to guests, employees, and key mountain departments such as patrol.
• Have a great array of ski and snowboard repair and maintenance skills with 2 years of experience, including base repairs, edge repair, delamination repair, flattening bases, structuring bases, edge tuning, waxing, binding repair, binding testing, and binding installation.
• Follow through with the correct execution of ski binding mounts and adjustments, including all release of liability paperwork and certifications needed.
• Intake of guest equipment; evaluating, recommending, and documenting services based on specific equipment, ability levels, and mountain conditions.
• Managing daily workload and ensuring the team is doing the same.
• Responsible for quality control on all services provided.
• Calculate appropriate labor charges for repair extra repair services.
• Establish and maintain a customer base.
• Facilitate an informative equipment return process; explanation of services performed and equipment function.
• Perform regular fleet inspection and necessary fleet maintenance services as requested by the Rental Manager or Rental Supervisors.
• Operating POS software and cash register with great accuracy with the ability to train others on it also.
• Ensure closing procedures such as general cleanup and closing of POS happen daily.
• Build schedules as needed and perform daily/weekly machine cleaning, maintenance, and record keeping.
• Build labor schedule in line with business levels.
• Communication with the manager on machine and supply needs.
• Provide technical training on all tune and repair services, product knowledge standard operating procedures, and functions.
• Organize the shop for the most efficient use and maintain a clean and organized environment.
• Ability to drive work vehicle to pick up Sunrise rental skis and snowboards to be tuned.
• Be a key holder; open and close rental and tune shop as needed.
• Follow the correct ASTM protocol for accident reports involving guest injuries on our rental skis and boards.
• You must be able to stand for 10 hours per shift.

Requirements

• 2 years of experience in ski and snowboard repair and maintenance.
• Modern knowledge of ski/board tuning techniques and understanding different generations of ski/snowboard equipment.
• Ability to operate manual tuning equipment, mounting skis, and servicing snowboard bindings.
• General knowledge of safety procedures and PPE use when working around large machines, power tools, chemicals, and hand tools.
• Exemplary guest service skills, ability to provide instructions on proper equipment use with tune co-workers, and present accurate maintenance and repair recommendations.
• Strong communication skills, an eye for detail, and the ability to work as a team.