Operational Team Lead

Há 4 dias

Juiz de Fora, Minas Gerais, Brasil beBeeCustomer Tempo inteiro R$40.000 - R$55.000
Job Overview

The Shift Manager plays a pivotal role in driving exceptional service and guest satisfaction by overseeing the daily operation and direction of team members during assigned shifts.

Responsibilities:
  • Manage each shift effectively, addressing issues such as tardy employees, customer complaints, and food delivery.
  • Complete daily paperwork at the unit level, including red book information, shift inventories, and other necessary tasks to ensure unit profitability.
  • Maintain high standards of cleanliness and sanitation in the unit.
  • Enforce all brand standards, company policies, and procedures.
  • Train staff in proper operations of POS systems and back-of-house functions, as well as front-of-house operations.
  • Ensure each customer is completely satisfied during their visit.
  • Represent the company with professionalism at all times.
Requirements:
  • Ability to communicate effectively with all hourly associates.
  • Ability to cover all shifts during normal unit operation.

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