Senior Business Analyst
4 semanas atrás
Job Summary
Vfsilva Rh is seeking a highly skilled Senior Business Analyst to join our team in the e-commerce operations department. As a Senior Business Analyst, you will be responsible for supporting the flow of CoE activities for each subsidiary in LAO, ensuring a positive impact on growth in each subsidiary.
Key Responsibilities
- Act in deep alignment with the VoC Management cell to strategically support the interaction and evolution of other cells (operations and merchandising).
- Plan and evolve with demanded communication with subsidiaries, regarding business strategies/activities.
- Guarantee that the final client of the subsidiary can access the products/services needed on the proper digital commerce channel, align to the local operation strategy.
- Coordinate the work and evolution in all tickets created for CoE Hybris LAO and give visibility on effort estimate, capacity and potential overload, challenges and health status.
- Conduct more complex analysis of tickets status, health and evolution in a more general view (merchandising + operations) and identify value points brought to the business.
- Guarantee that the CoE processes for activities are being respect and fulfill, evaluating potential gap points to improve quality, safety and security for the operation.
Requirements
- Previous experience with Asian corporations and business model.
- Previous experience with different culture and dynamic environment.
- Previous experience with Spanish speaking environment.
- Previous experience in digital communication and digital agencies.
- SEO knowledge.
- Vtex work experience.
- Hybris work experience.
- English (mandatory).
What We Offer
- A dynamic and challenging work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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