
Senior Business Intelligence Analyst
Há 21 horas
Job Summary:
- We are seeking a highly skilled Risc Workforce Analyst to analyze customer service data, identify trends, and develop process improvements.
Key Responsibilities:
- Analyzing customer interactions to inform strategic decisions.
- Developing and implementing operational enhancements to drive efficiency.
- Collaborating with cross-functional teams to automate tools and improve performance.
- Providing exceptional customer experiences through effective communication and influencing skills.
- Maintaining accurate records and reports while prioritizing tasks.
Requirements:
- Bachelor's Degree in a quantitative field such as engineering, economics, or mathematics.
- Proficient in advanced Microsoft Excel and SQL usage.
- Excellent communication, speaking, listening, and writing skills.
- Able to work in a dynamic environment and develop creative solutions.
- Strong leadership and influencing skills.
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