Partner Excellence Facilitator

2 semanas atrás

São Paulo, São Paulo, Brasil beBeeCustomerSuccess Tempo inteiro R$90.000 - R$120.000
Key Role Overview

In this role, you will be instrumental in driving customer satisfaction by empowering our partners to excel. This position plays a crucial part in shaping our partnerships and customer success strategies.

Main Responsibilities
  • You will work closely with the partnership and customer success teams to share portfolio insights of their partners.
  • Collaborate directly with partners to enhance and align their customer success practices with industry-leading methodologies, ensuring optimal retention and satisfaction across their customer portfolios.
  • Work closely with regional leaders, serving as the primary post-sale customer success expert in our partnership organization.
  • Provide comprehensive onboarding and training for new partners to ensure they can effectively utilize our platform.
  • Develop and execute strategic plans with partners to drive customer outcomes, increase net retention rates, and scale client success initiatives.
Required Skills & Qualifications

This is an excellent opportunity for experienced professionals looking to make a meaningful impact in the field of customer success. Key qualifications include:

  • Proven track record of delivering results-driven customer success strategies.
  • Strong collaboration and communication skills, with the ability to work effectively with cross-functional teams.
  • Excellent analytical and problem-solving skills, with the ability to interpret complex data sets.
  • Familiarity with customer success methodologies and best practices.
  • Ability to travel, with occasional overnight stays.
Benefits

We offer a competitive compensation package, including:

  • A comprehensive benefits program, including medical, dental, and vision coverage.
  • Generous paid time off, including vacation and sick leave.
  • Opportunities for professional growth and development, including training and mentorship programs.
  • A dynamic and supportive work environment, with regular team-building events and social activities.

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