Program Director
4 semanas atrás
Join Wipro Technologies as a Sales Operations Manager and take on a challenging role that requires strong collaboration skills, adaptability, and a passion for driving results.
Key Responsibilities:
- Act as a liaison between clients and vendor development and operational teams to ensure seamless communication and collaboration.
- Proactively identify and flag emerging issues to clients and offer actionable solutions to mitigate risks and drive program success.
- Optimize program operations by focusing on process management, strategic initiatives, and ensuring that basics are always in place.
- Ensure agreed-upon deliverables are met on time and to the required quality standards.
- Regularly coach and develop team leads to provide consistent messaging, coaching, performance management, and task prioritization.
- Work with the quality assurance team to ensure processes meet client expectations and contractual requirements.
- Share existing bottlenecks and challenges with quantified impact on operations to facilitate prioritization.
- Clearly outline current performance drivers and actions to improve program performance.
- Liaise with client Program Managers to ensure vendor personnel meets client-recommended requirements.
- Manage scheduling and chairing of account review meetings and work with client managers and/or dedicated operations leads to review daily, weekly, and monthly operations and performance.
Requirements:
- Diverse experience in scalable operations and sales environments, ideally with experience in managing internal and external stakeholders to drive results.
- Strong collaboration skills across functions and regions, with the ability to adapt to a fast-paced, international work environment.
- Exceptional communication and presentation skills, with the ability to articulate performance trends and drivers behind tangible actions.
- Strong critical and analytical thinking, with an entrepreneurial and proactive mindset.
- Ability to effectively prioritize tasks and manage time, even under high-pressure situations.
- Fluency and excellent communication skills in English.
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