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Backoffice Operations Specialist
2 meses atrás
Bamboo Payment Systems is a leading provider of cutting-edge payment solutions, empowering businesses with innovative tools to simplify and scale their payment operations.
Job Title: Backoffice Operations SpecialistWe are seeking a detail-oriented and proactive Backoffice Operations Specialist to join our growing team. This role is essential for ensuring smooth transactions, monitoring for potential fraud, and providing support to both end users and merchants.
Key Responsibilities:- End User and Customer Support: Provide support to end users and merchants regarding transaction-related inquiries or issues.
- Transaction Monitoring: Monitor transactions for any suspicious activity or anomalies that could indicate fraud.
- Data Analysis: Analyze transaction data to identify trends, patterns, or issues that may require attention.
- Chargeback Dispute: Manage and resolve chargeback disputes by investigating claims, gathering necessary documentation, and communicating with relevant parties to ensure fair resolutions.
- Reporting: Generate and prepare reports on transaction activities, trends, and compliance metrics for management and regulatory purposes.
- Team Collaboration: Collaborate with other departments such as fraud prevention, customer success, and IT to resolve issues and improve processes.
- Documentation: Maintain accurate documentation of transactions, investigations, and actions taken for auditing and compliance purposes.
- Excel Proficiency: Intermediate to advanced knowledge in Excel is essential.
- Zendesk Familiarity: Experience using Zendesk will be an advantage, though not required.
- Languages: Excellent written and verbal communication skills in both English and Spanish.
- Analytical Skills: Strong ability to analyze large amounts of data efficiently and accurately to detect patterns, anomalies, and potential risks.
- Attention to Detail: A keen eye for detail is crucial in transaction monitoring and data analysis to identify suspicious activities or errors.
- Problem-Solving Ability: Capability to investigate issues, identify root causes, and recommend solutions or actions to mitigate risks or improve processes.
- Team Player: Ability to collaborate effectively within a team environment and across different departments to achieve common goals.
- Adaptability: Willingness and ability to adapt to changes in technology, regulations, and industry trends affecting payment processing.
We believe in creating a positive and transparent journey for all our candidates. If you're interested in joining our team, please submit your resume and cover letter to us.
