Technical Support Specialist
4 semanas atrás
At Kyndryl, we are always looking for talented individuals to join our team as a Technical Support Specialist. As a Technical Support Specialist, you will be responsible for providing guidance to clients on the use of various products, offers, and services. You will also be responsible for handling customer inquiries, resolving issues, and escalating incidents to the appropriate support level.
As a Technical Support Specialist, you will play a crucial role in ensuring the overall satisfaction of our clients. You will work closely with our team to provide exceptional support and service to our clients. If you are a detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
- Provide technical support to clients via phone, email, or chat
- Resolve technical issues and escalate incidents to the appropriate support level
- Collaborate with the team to provide exceptional support and service to clients
- Stay up-to-date with the latest technology trends and products
Requirements:
- Knowledge of Windows, Mac, or Linux operating systems
- Experience with Field Service support
- Availability to work on-site in Curitiba, PR
- Availability to work flexible hours, including stand-by shifts
Preferred Qualifications:
- Experience with Windows, Mac, or Linux operating systems
- Previous experience in customer support
About Kyndryl:
Kyndryl is a leading provider of IT services and solutions. We are committed to delivering exceptional support and service to our clients. Our team is passionate about technology and dedicated to helping our clients achieve their goals.
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
- The chance to work with a leading provider of IT services and solutions
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