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Expert Implementation Specialist

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Job Title: Expert Implementation Specialist
Job Description:

This is a challenging role responsible for managing non-routine configuration activities along with identifying and resolving issues of low to mid complexity. As an expert in implementation, you will work independently while receiving moderate guidance from our team.


Key Responsibilities:
  • Provide implementation and configuration support to assigned clients and/or in assigned markets; meet all milestones and deliverables in a timely manner
  • Coordinate directly with clients to understand card program setup requirements and facilitate new card program installations, conversions, and maintenance requests without customer impact
  • Manage non-routine processing and change requests, as well as support customer initiatives
  • Partner and present opportunities to clients with the objective of increasing performance and further educating clients on programs
  • Act as approver for other analysts on client program changes
  • Prepare and maintain detailed project plans, status reports, and issues logs in support of client projects and/or initiatives
  • Build and enhance positive working relationships with clients and internal stakeholders
  • Represent customer system and operational requirements to internal organizations
  • Coordinate internal resources to ensure delivery on commitments
  • Report customer project accomplishments and deliverables to management monthly
  • Provide training to internal and/or cross-functional teams and external clients, as applicable
  • Proactively identify and recommend opportunities for process improvement resulting in improved efficiency and effectiveness, and increased customer satisfaction

Requirements:
  • 2 years of work experience with a Bachelors Degree or an Advanced Degree (e.g., Masters, MBA, JD, MD, or PhD)
  • Experience using standard MS Office tools (e.g., MS Project, Excel, PowerPoint, Word, Visio, etc.)
  • Excellent time management, organization, and planning skills are essential
  • Excellent verbal, written, presentation, and interpersonal skills are required
  • Demonstrate ability to articulate complex technical terms or processes into business language
  • Able to set priorities, influence others, and manage customer expectations
  • Demonstrate success in customer relationship management
  • Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines
  • Working knowledge of client business drivers as it relates to their operations and processing services
  • Must speak fluent English and Spanish

Preferred Qualifications:
  • 3 or more years of work experience with a Bachelors Degree or more than 2 years of work experience with an Advanced Degree (e.g., Masters, MBA, JD, MD)
  • Proven global project management experience
  • Fluent in Portuguese

Visa is committed to fostering a culture of diversity and inclusion and strives to create a workplace where everyone feels valued, respected, and empowered to contribute their best work.