Application Support Expert
Há 7 dias
We are looking for a highly skilled Application Support Expert to join our Customer Services team. As an expert in application support, you will be responsible for ensuring the smooth operation of our applications and providing top-notch support to our customers.
About OMPOMP is a growing global company with a strong presence in the industry. Our company culture values innovation, teamwork, and continuous learning. We believe that our employees are our greatest asset and strive to provide them with opportunities for growth and development.
Job DescriptionIn this role, you will be responsible for:
- Providing exceptional customer service and support through various channels (phone, email, chat, etc.)
- Troubleshooting and resolving technical issues with applications and software
- Collaborating with cross-functional teams to resolve complex technical issues
- Developing and maintaining knowledge of our applications and software
- Staying up-to-date with the latest technologies and trends in the industry
To be successful in this role, you will need:
- A Master's degree or similar by experience with a solid IT background
- 5+ years of experience in a software or application support role
- Good professional communication skills in English
- A passionate problem-solving attitude and out-of-the-box thinking
- A strong analytical mindset and desire to investigate in detail
- Friendly and communicative attitude, happy to be a team player and good listener
- Strong multi-tasking skills combined with stress-resistant nature
If you have any of the following skills or experiences, it would be a big plus:
- Knowledge of an additional language (Spanish or Portuguese)
- Interest or experience in supply chain or production planning
- Previous work experience in customer services and understanding of service level agreements (SLAs) and ticket tracking systems
We offer an attractive salary package including additional extralegal vacation days and other competitive benefits. The estimated annual salary for this role is around $85,000, depending on location and experience.
Why Join OMP?At OMP, we value our employees and strive to create a positive and supportive work environment. Some of the reasons why you should join us include:
- Opportunities for growth and development
- International career opportunities
- Flexible working hours and teleworking options
- Lifelong learning and coaching programs
- Room for initiative and creativity
- Caring and inspiring environment
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