Customer Support Representative with Multilingual Expertise

Há 1 mês


Manaus, Amazonas, Brasil Genesis Tempo inteiro

We are seeking a highly skilled Customer Support Representative to join our team at Genesis. As a key member of our customer-facing team, you will be responsible for resolving inbound and outbound support requests in a timely and professional manner.

**Key Responsibilities:**

Resolve customer inquiries and issues via phone, email, and chat

Escalate complex issues to senior team members or mentors as needed

Collaborate with colleagues to share knowledge and best practices

Participate in ongoing training and development to improve customer satisfaction and support skills

**Requirements:**

Proficiency in French (B2/C1 level) and fluency in English (B2-C1 level)

Excellent communication and problem-solving skills

Ability to work in a fast-paced environment with minimal supervision

Strong computer skills and ability to learn new technology quickly

**What We Offer:**

Opportunity to work with a professional and dynamic team

Ongoing training and development to improve customer satisfaction and support skills

Flexible work arrangements to support work-life balance

Chance to grow and develop your career with Genesis


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