Operations Manager
2 semanas atrás
We are seeking a highly skilled Operations Manager to join our team at SkillOnNet. As a key member of our operations team, you will be responsible for setting up, managing, and leading a team to grow the service and operations functions of the company.
Key Responsibilities:- Develop and Maintain a High-Performance Operation Centre: Recruit, train, and establish exceptional workflow processes to ensure seamless customer support and risk/compliance management.
- Manage Team Performance: Effectively oversee team workload, troubleshoot customer inquiries, and ensure high service standards are met.
- Conduct Risk and Compliance Assessments: Identify, manage, and report suspicious or fraudulent activity to maintain a secure and trustworthy environment for our customers.
- Monitor and Analyze Performance Metrics: Track and report on key performance indicators (KPIs) to ensure the operation centre is meeting its objectives.
- Minimum 3-5 years of experience in operations/customer service management in the eCommerce/iGaming sectors.
- Strong understanding of customer relationship management theory and practice.
- Excellent communication, organizational, and management skills.
- Ability to work under pressure in a fast-paced environment.
- Experience in recruitment and training, with strong interpersonal skills.
- Excellent work environment.
- Attractive salary package.
- Casual dress code.
- Opportunities for professional growth and development within a leading iGaming organization.
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