Night Receptionist

2 semanas atrás

Belo Horizonte, Minas Gerais, Brasil Accor Hotels Tempo inteiro
{"Job Title": "Night Receptionist", "Job Description": "Key Responsibilities

As a Night Receptionist at Accor Hotels, you will be responsible for providing exceptional guest service and ensuring a smooth stay for our guests.

Some of your key responsibilities will include:

  • Welcoming and checking in and out of guests
  • Taking and processing walk-in reservations and taking and processing reservations via telephone and e-mail
  • Solving problems and complaints
  • Answering the phone
  • Closing the day in the system and the associated administration
  • Ensuring the safety of all guests and colleagues
  • Doing duty rounds
  • Conducting the night audit run
  • Generating the night reports
  • Serving guests in the bar when required
  • Maintaining cleanliness of the lobby and surrounding areas
Requirements

We are looking for someone with the following profile:

  • Clear and effective in speech and writing
  • Good knowledge of the English language
  • Oriented towards guests and colleagues
  • Takes responsibility and is not afraid to make decisions
  • Previous hotel reception experience will be a benefit
What We Offer

As a Night Receptionist at Accor Hotels, you will have the opportunity to work in a dynamic and fast-paced environment, with a range of benefits including:

  • Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
  • Discounted hotel rates all over the world in Accor Hotels
  • Continuously learn and develop yourself with our Accor Academy
  • Support your wellbeing in your professional and personal lives
  • Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
  • Participate actively in initiatives to build a more inclusive and sustainable world
", "lang_code": "en-US"}