Barman

Job Title: Barman

Job Summary:
We are seeking a skilled Barman to join our team at Accor Hotels. As a Barman, you will be responsible for delivering exceptional beverage service to our guests, ensuring a smooth operation of the bar, and maintaining a high level of customer satisfaction.

Key Responsibilities:
Provide prompt and attentive service to guests, taking and serving orders according to the service manual.
Offer information about daily specials and drinks to guests, explaining menu items, garnishes, contents, and preparation methods as requested.
Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process.
Inform customers about order alternatives and encourage the sales of targeted services.
Maintain and hand over personal belongings of customers that have been left in the workstation to supervisors.
Comply with departmental instructions and procedures published by the F&B Department.
Carry out duties according to the practices and operational standards identified by the Food and Beverage Manager.
Comply with operational rules and plan working hours as deemed appropriate by the Food and Beverage Manager.
Act according to the weekly work schedule and working hours.
Attend the orientation training and undergo two performance assessments each year.
Predict effects of environment and efficiency of energy on purchased equipment and implement necessary warnings and departmental trainings to save energy.
Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.
Carry out all other duties assigned by managers and hotel management not specified in the job description.

Requirements:
At least a high school or vocational diploma.
At least 2 years of experience in the industry.
English is required.
Vocational trainings and seminars are preferred.
Basic knowledge of the products and services in the related field (spirits, soft drinks, cocktails, presentation etc.).