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Support Analyst
1 semana atrás
At Carta, we are setting a new standard in the private markets industry. Our team is dedicated to providing exceptional support to our customers, and we are seeking a highly skilled Support Analyst - Venture Capital Expert to join our Investor Services Support team.
The ideal candidate will have excellent communication skills, be able to articulate technical software issues and address equity/finance/accounting related questions, and demonstrate a strong sense of curiosity to solve problems. They will also be comfortable learning quickly and taking on new challenges.
The Support Analyst - Venture Capital Expert will work closely with our internal teams to provide timely and accurate information to inbound customer requests via phone and email channels. They will also ensure accurate documentation of customer interactions within Salesforce to facilitate feedback between Support and Product, as well as with the customer.
We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, please connect with the talent partner via email.
