Senior CX Analyst

Há 3 dias


São Caetano do Sul, São Paulo, Brasil General Motors Tempo inteiro

Job Description

We are seeking a highly skilled Senior CX Analyst to join our team in South America. As a key member of our Customer Experience team, you will be responsible for driving business growth through data-driven insights and strategic recommendations.

Key Responsibilities:

  • Develop and maintain a deep understanding of customer needs and preferences in South America
  • Conduct research and analysis to identify opportunities for improvement in customer experience
  • Collaborate with cross-functional teams to implement strategic recommendations and drive business results
  • Stay up-to-date with industry trends and best practices in customer experience

Qualifications and Skills:

  • Bachelor's degree in a relevant field (e.g. business, marketing, psychology)
  • Experience with customer journey methodology and analysis
  • Advanced English language skills
  • Strategic agility and ability to think critically
  • Excellent communication and collaboration skills

About General Motors:

At General Motors, we are committed to creating a world with Zero Crashes, Zero Emissions, and Zero Congestion. We believe in the importance of diversity and inclusion, and we strive to create a workplace where everyone feels valued and empowered to contribute.

Why Work at General Motors:

We offer a dynamic and inclusive work environment, with opportunities for professional growth and development. Our team is passionate about making a positive impact on the world, and we are looking for talented individuals who share our vision.


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